Return & Refund Policy

At Pallas Jewelry, we are committed to ensuring that you are completely satisfied with your purchase.
If you are not happy with your order for any reason, we offer a simple and convenient return policy to make the process easy for you.

1. Return Window

You have 30 days from the date of delivery to return any item purchased from our store.
After this period, we will no longer be able to accept return or refund requests.

2. Return Conditions

To be eligible for a return, items must meet the following conditions:

  • The item must be unused, unworn, and in its original condition, with no signs of oxidation, wear, or damage.

  • Items must be returned in their original packaging with all tags intact.

  • Sale or discounted items are non-returnable and cannot be refunded.

3. How to Return an Item

To initiate a return, please follow these steps:

  1. Email your order number and details of the item(s) you wish to return to our customer service team at [6868.mandy@gmail.com ].

  2. Our team will provide you with a Return Authorization Number (RAN) and detailed return instructions.

  3. Carefully repackage your item in its original packaging and ship it to the address provided by our team.

4. Return Shipping Costs

Unless the return is due to a damaged product or an error on our part, customers are responsible for the return shipping costs.
We recommend using a trackable shipping service to ensure your return is safely delivered.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method.

Please note: refunds may take 7–10 business days to appear in your account, depending on your bank or payment provider.

6. Exchanges

We currently do not offer direct exchanges.
If you wish to exchange an item, please return the original product for a refund and place a new order for the desired item.

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at

[6868.mandy@gmail.com]

We will gladly offer a full refund or replacement at no additional cost to you.

8. Contact Us

If you have any questions or concerns about our return policy, please feel free to reach out to us:

  • Email: [6868.mandy@gmail.com]

  • Phone: [+86 18606831431]

  • WhatsApp: [+86 19700913413]

Our team is always happy to assist you and ensure your satisfaction!