Help & Frequently Asked Questions

Welcome to Pallas Jewelry!
We’re delighted to have you here. We know you may have some questions, and we’re always happy to help. Below are answers to some of our most frequently asked questions.
If you need additional assistance, please don’t hesitate to contact us directly.

1. How do I place an order?

Placing an order is simple.
Browse our website and choose the jewelry pieces you love, then click “Add to Cart.”
When you’re ready, go to your shopping cart to review your order, then proceed to checkout.
You’ll be prompted to enter your shipping and payment details to complete your purchase.

2. Can I change or cancel my order after placing it?

Unfortunately, once an order has been submitted and confirmed, we’re unable to make any changes or cancellations.
If you need assistance, please contact us as soon as possible, and we’ll do our best to help you before your order is processed.

3. What payment methods do you accept?

We accept a variety of payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express)

  • PayPal

  • Shopify Payments

  • Other local payment options depending on your region

4. How can I track my order?

Once your order has been shipped, you’ll receive a shipping confirmation email containing your tracking number and a tracking link.
You can use this information to monitor the progress of your delivery online.

5. What is your return policy?

We offer a return policy for eligible items.
Please visit our Return Policy page for more details.

6. Do you offer international shipping?

Yes, we offer international shipping to most countries around the world.
Shipping fees and delivery times vary depending on your location.
Please review the shipping information during checkout for more details.

7. What should I do if my item arrives damaged?

We’re very sorry to hear that!
If your item arrives damaged or defective, please contact us immediately at

📧 [6868.mandy@gmail.com]

We’ll resolve the issue promptly by arranging a replacement or a refund.

8. How can I contact customer support?

If you have any questions or need assistance, please feel free to reach us through any of the following methods:

  • Email: [6868.mandy@gmail.com]

  • Phone: [+86 18606831431]

  • WhatsApp: [+86 19700913413]

Our customer service team is always happy to assist and ensure you enjoy a smooth shopping experience!

9. Can I customize my jewelry?

Yes, many of our products are available for customization.
For personalized designs, please contact us directly at

[6868.mandy@gmail.com]

and we’ll be delighted to create a piece that’s perfectly tailored to you.